15 October 2020: GRM Talks - Webinar Series on Grievance Redress Systems and Consumer Protection

Building a Grievance Redress System: The CFPB Experience
Chad Tompkins, Consumer Financial Protection Bureau (CFPB)

Discussant:
Manoj Pandey, Ministry of Corporate Affairs

Moderator:
K. P. Krishnan, National Council of Applied Economic Research (NCAER)

Abstract:
The Consumer Financial Protection Bureau (CFPB) was created after the financial crisis of 2008 to provide a single point of enforcing federal consumer financial laws in the United States. As the primary consumer financial protection authority, the CFPB has amassed enormous experience over the decade in building and implementing a grievance redress system by way of its Consumer Complaints process and integrating it with both financial firms, and consumers, and monitoring the interaction that takes place through the system. This talk will shed light on the inner workings of the Consumer Complaints system.

Organised by
National Institute of Public Finance and Policy, New Delhi

Date: October 15, 2020
Time: 04:00 P.M.

Note:
To receive login details for the Webinar, please register for the event here.