Friday, November 6, 2020

12 November 2020: GRM Talks - Webinar Series on Grievance Redress Systems and Consumer Protection

Online Dispute Resolution in India
Chittu Nagarajan, CREK ODR
Pramod Rao, ICICI Bank
Sachin Malhan, Agami

Smriti Parsheera, NIPFP

Online dispute resolution (ODR) refers to the use of technology to enable the effective and timely resolution of disputes. Its genesis lies in the redress of online grievances but the field has expanded since then to cover a range of sectors, including, property settlements, family disputes and, of course, financial transactions. This session will explore the meaning and history of ODR, the current state of the ecosystem in India, and what are India's unique challenges and opportunities. A discussion on these issues is also timely in light of the Niti Aayog's expert committee report on an ODR Policy Plan for India.

Organised by
National Institute of Public Finance and Policy, New Delhi

Date: November 12, 2020
Time: 04:00 P.M.

To receive login details for the Webinar, please register for the event here.